In this episode, we’ll sit down with Troy Korsgaden, founder of Korsgaden International, to discuss his journey in business leadership, the importance of mentorship for every leader, practical steps to amazing customer service, and so much more. No matter what industry your organization is in, the fundamentals of success are the same. Aim high and don’t be afraid to fall forward as you improve your standards!
0:00: Introduction with Troy Korsgaden
5:00: The Importance of Mentorship for Leaders
9:00: The Story behind Korsgaden International
14:00: Customer First, Aim Higher
20:00: Discussion Partner: About the Book
31:30: Inflection Point: About the Book
37:00: Words of Wisdom for Leaders
47:00: Final Thoughts/Conclusion
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